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Contact CaptiFi Connect
Want prices for your volume? Get a quote and the figures come back by email.
Sales and quotes
Questions before you sign up. For a price in writing for your volume, the quote form is quicker: tell us roughly how many texts you send a month and what they're for.
hello@captificonnect.co.ukSupport
Help with an account that already exists: sending, replies, billing, sender names and the API.
support@captificonnect.co.uk
What to put in a support request
Send it from the email address you sign in with, so we can find your account straight away. Then, if it's about particular texts:
- the message ID if you have it (it starts
msg_and is on the message page and in API responses) - or roughly when it was sent and the last four digits of the number
- what you expected to happen, and what happened instead
- for API problems, the error code from the response and the time of the request
Please don't email us API keys or webhook secrets. If one has been shared by mistake, revoke it in the dashboard and make a new one.
Reporting misuse
Got a text from a business that uses CaptiFi Connect and you never agreed to hear from them? Email support@captificonnect.co.uk with the number or name it came from and the date and time it arrived, and we'll look into it. Our page for people who've received a text explains how to stop texts yourself.
Send your first text this week
Set up your account and contacts now; we check every new account before it can send.